FAQ

From where GENATA comes

GENATA is Japanese Chinese manufacturer

 

Which certifkate GENATA vehicles have 

GENATA vehicles are certifies of Gemany the Federal Motor Transport Authority TÜV

 

Which qualities GENATA has

Regular Quality controll of the vehicles through Ingeneure

High quality products with quality engines SUBARU, SUZUKI, Lifan

Patented technology multi-stage differential drive

4 Specialties of hydraulic disk brake

Bicycles according to execution with Panasonic battery and patented means motor technology

 

How long I have guarantee

New vechicles 24 month

Used or second-hand vehicles 12 month

 

How the spare parts supply is

GENATA Motor GmbH will praise for the duration of two years from delivery of a product spare parts for the same to the in each case valid spare part Deliver.

 

After sale service

Of certified professional services and servicing in our workshop.

Qualified expert services and backup service in our ATV workshop.

 

Which payment kinds become to offer?

 Cash in advance

To pay in cash

Bank transfer

 

Which kinds of delivery become to offers?

We send our vehicles with the forwarding agency.

Will collect

Neutral shipping service for dealer and oline shop dealer

 

How long is the delivery time

As far as the orders for warehouse are available and exists its written order, leaves the delivery after payment entrance at the consequence day our house.  If you should wish a certain delivery appointment, kindly let us this please on time with.

 

I can ordering out of foreign countries

Whatever on which continent you are, always will reach our shipment you.  We generate the necessary export documents for you in order to form you the import as easily as possible.

 

What do in the carrier damage do?

The damage must be confirmed on the bill of lading, control best you in the presence of the carrier.

You as a receiver must report in every case the damage, is excluded otherwise every replacement claim from the start.

What you must do:

Damage in writing report

Damage as documentary as possible (description/photo) to put down in writing

 

GENATA Motor


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